Privacy Policy

Lodestone Retreat (“we,” “us,” or “our”) operates the website lodestoneretreat.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or book a stay with us.

Information We Collect

We collect information you provide directly when you:

• Make a booking — name, email address, phone number, payment information, and guest count
• Contact us — name, email address, and the contents of your message
• Browse our website — we automatically collect certain technical information including IP address, browser type, pages visited, and time spent on the site through cookies and analytics tools

How We Use Your Information

• Process and confirm your reservation
• Send check-in instructions and stay-related communications
• Respond to inquiries and support requests
• Improve our website and guest experience
• Comply with legal obligations, including short-term rental regulations

Payment Processing

Payments are processed securely through Stripe. We do not store your credit card number or full payment details on our servers. Payment information is transmitted directly to Stripe using industry-standard encryption. Please refer to Stripe's Privacy Policy for details on how they handle your payment data.

Booking Platform

Our reservation system is powered by Guesty. When you make a booking, your guest information (name, email, phone, and stay dates) is shared with Guesty to manage your reservation. Please refer to Guesty's Privacy Policy for details.

Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects anonymous usage data such as pages visited, time on site, and referral sources. Google Analytics uses cookies to track this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses cookies for essential functionality (keeping you logged into the booking flow) and analytics (understanding site usage). You can control cookie settings through your browser preferences.

Data Sharing

We do not sell your personal information. We share your data only with:

• Stripe — for payment processing
• Guesty — for reservation management
• Google Analytics — for anonymous website usage data
• Email service providers — for sending booking confirmations and communications

Data Retention

We retain your booking information for as long as necessary to fulfill our contractual obligations and comply with legal requirements, including tax reporting and short-term rental regulations in the Town of Blue River. Contact and inquiry data is retained for up to 2 years.

Your Rights

You may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your data (subject to legal retention requirements)

To make a request, email us at info@lodestoneretreat.com.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. Bookings must be made by an adult aged 25 or older.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, contact us at info@lodestoneretreat.com.